B2B Customer Support, solved.

runMachine creates drafts and tickets, grounded in facts from your sourcecode, logs, and databases.

You forward any request...

...the Machine searches your data and within seconds...

...provides the answer, ready to send.

Try runMachine now.

The problem

Engineers spend 4–6 hours a week on emails. They shouldn't.

Triaging support requests and digging through docs is like a second job. RunMachine helps by answering any customer request in detail—instantly. One forward, and the machine finds the answer.

4–6 hrs
Spent per week on support emails
80%
Is spent on gathering data across different sources
3+ sources
Searched to find the right answer
Support done in the blink of an eye

Three ways we save you time.

Gmail Teams Slack

AI built into every channel

Meet customers where they are—Slack, Gmail, Teams, and beyond.

Workflows for any task

Workflows for any task

From questions to tickets to solutions—automated end-to-end.

Understand your customers

Understand your customers

Turn every request into insight. Ask the machine what matters.

The solution

Get to know runMachine

AI built into every channel

Support customers across Slack, Gmail, Outlook, Microsoft Teams, and more.

Agents equipped with every skill

Finds the facts, logs and data to answer any request. Reproduces bugs on the fly.

Workflows for any task

Your machine can handle customer questions, create tickets and propose solutions.

Understand your customers

Collect all customer requests and ask the machine what is relevant.

Pricing

Get started with Self host for free. No credit card required.

Hobby

Get started, no credit card required. Great for hobby projects and POCs.

Self host
Get started

Core

For production projects. Longer data retention and unlimited users.

$59 / month per seat
Sign up

Pro

For scaling projects. Unlimited history, high rate limits, all features.

$89 / month per seat
Sign up

Enterprise

For large-scale teams. Enterprise-grade support and security.

Talk to sales
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