Last updated: February 2025
Welcome to RunMachine. By accessing or using our service, you agree to be bound by these Terms of Service.
By accessing and using RunMachine, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our service.
RunMachine provides AI-powered customer support infrastructure that helps teams respond to customer requests by searching through your connected data sources (sourcecode, logs, databases, and documentation) to draft responses and create tickets.
To use certain features of our service, you must register for an account. You agree to:
You agree not to:
The service and its original content, features, and functionality are owned by RunMachine and are protected by international copyright, trademark, and other intellectual property laws.
You retain ownership of any content you submit to the service. By submitting content, you grant us a license to use, process, and display that content as necessary to provide the service.
Our service integrates with third-party platforms (Slack, Gmail, Microsoft Teams, GitHub, etc.). Your use of these integrations is subject to the respective third-party terms of service.
Paid plans are billed in advance on a monthly or annual basis. All fees are non-refundable unless otherwise stated. We reserve the right to change our pricing with reasonable notice.
We may terminate or suspend your account at any time, with or without cause, with or without notice. Upon termination, your right to use the service will immediately cease.
To the maximum extent permitted by law, RunMachine shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service.
The service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which RunMachine operates, without regard to conflict of law principles.
We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our website and updating the "Last updated" date.
If you have any questions about these Terms, please contact us at legal@runmachine.co.